We are content experts who work with you to plan, write, edit and design

Content analysis

Understanding your content is the first step to ensuring it meets your needs

We analyse your communication aims and your current content. We conduct user research to understand user needs and approaches, and determine whether the content suits the audiences you are hoping to reach.

We develop pathways to update, improve and expand your content to meet your business and communication aims and the needs of your audience.

Content design and strategy

Effective content is about bridging the gap between different perspectives

We bring together policy, user experience and content perspectives to deliver effective content.

We develop clear and logical information architecture based on our deep understanding of content, and drawing on user-experience and readability research. We guide audiences and highlight key messages in digital and print products.

We are writers and editors

Writing

High-quality writing helps to engage your audience

Our content developers have science backgrounds, which means we understand your information. We have extensive experience in developing content for different audiences and formats, including digital and print.

We create clear, tailored content for websites, reports, guidelines, fact sheets, workshop proceedings, manuals, journals and more.

Editing

High-quality editing helps to ensure that content is clear and accurate

Our quality control processes involve editing and proofreading to ensure clarity, consistency and accuracy.

We can write and edit to different readability standards to meet your audience needs. Our research collaboration with Macquarie University on readability and accessibility gives unique rigour to our content development. We make sure content meets up-to-date Web Content Accessibility Guidelines.

We are designers

Digital design 

Good design considers and supports content

We design content to showcase your information and engage your audiences. We work on digital and print products, from websites and interactive graphs to reports and brochures.

Working closely with content creators, we produce wireframes and website prototypes that support audience engagement and ease of navigation.

Information design

A creative approach to presenting information can improve your audience’s understanding

We analyse your content to distil your key messages, and develop infographics to help your audiences understand complex concepts, data or processes.

We use our data visualisation expertise to ensure that graphs and other visualisations are accurate and easy to understand, and meet international scientific standards. We can prepare original illustrations and diagrams, or redraw existing work.

We are trainers

Courses

Effective training is based on expertise and experience

We provide training for you in our areas of expertise, including writing and editing complex and scientific content, data literacy and data visualisation.

We regularly deliver open courses online or at our Canberra offices. We can also deliver inhouse courses for your workplace.

E-learning

E-learning packages tailored to suit your workplace can be a cost-effective way to upskill staff

We develop e-learning packages on any subject, drawing on effective communication and learning principles.

Our writing, editing and design teams work together to understand audience needs and research, write and deliver engaging e-learning content.